Systems that actually work.
We build the operational systems that established businesses run on. Custom-built. Phased. Delivered in weeks, not quarters.
Built for businesses that have outgrown the workaround.
You're running operations on paper, spreadsheets, or a system someone built years ago and walked away from.
You've tried other vendors. They didn't deliver, or they delivered something nobody could maintain.
You're considering hiring someone to do the manual work. We'd rather build the system that eliminates it.
Phased engagements. Fixed deliverables. No scope creep.
Discovery Walkthrough
On-site mapping of your actual workflow. Flat fee.
Phase 1
Initial build. Replace the manual work that costs you the most time.
Phase 2
Automation layer. Remove the remaining manual steps.
Phase 3+
Integrations and expansion. Built on the foundation, not bolted on.
Every phase ships in 2-3 weeks. Every phase is invoiced separately. You decide what's next after each one.
They were about to hire a data entry employee. Instead, they hired us.
The world's largest used surfboard consignment shop. 333+ boards intaken per month. Three vendors had failed to deliver a working system. We did it in two phases.
"We've talked to 3 different people trying to get this automated. To no avail."
"It feels good. They seem happy with it. Happy that it's easy."
The Situation
333+ boards intaken per month. ~800 active boards on the floor at any time. Every board logged on a handwritten paper card. Cards numbered manually. When the cards ran out, someone drove to Kinko's to print more. Customer copies cut by hand. Information later retyped from illegible handwriting into BigCommerce, side-by-side, tab through every field. Boards occasionally sold twice — once in-store, once online — because nothing told the website the board was gone. Payouts miscalculated. Wax fees missed. The shop was about to hire a part-time data entry employee at $1,440/month to handle the backlog.
Three vendors had been asked to fix it. None delivered.
The Approach
Discovery walkthrough on-site. Two phases scoped and signed before any work began. Fixed deliverables. Fixed timelines. Fixed pricing.
Phase 1 — Digital Intake System
iPad-based intake form. Structured database replaces paper cards. Printed consignment sheet generated automatically with sequential numbering. Owner search by name. Processor queue for back-office. Staff trained and live the same day the system shipped.
Phase 2 — Automation Layer
Consignment sheet now prints automatically when the form is submitted — no manual steps. Returning customers searchable by name; contact information auto-fills. New customers added to the consignor database automatically. Two iPads running simultaneously, both queue cleanly to the printer.
Results
- 75-80% reduction in data entry labor per board (client's own measurement)
- Engagement paid for itself in under 2 months on avoided headcount alone
- Zero paper cards. Zero Kinko's runs.
- System trained and live the same day Phase 1 shipped
- No board double-sells under the new system
- Phase 3 (e-commerce integration, payout tracking) in scope
What changes. What stays exactly the same.
Every engagement starts with a clear understanding of what's actually changing — and what isn't. No surprises. No "we'll figure it out."
About Plumors Consulting
Plumors Consulting is the operational systems practice of Plumors Systems, a digital systems company based in Orange County, California. We work with established businesses to digitize what's slowing them down.
We don't do generic software implementations. We don't sell off-the-shelf platforms. Every system we build is shaped to the actual operation it lives inside.
Have a system that's been on your list for years?
Discovery walkthroughs are on-site, 2-3 hours, flat-fee. You walk us through your operation. We map where the friction is and what's worth fixing first. You leave with a clear next step — whether or not you hire us.